Cancellation Policy

At StayAlore, we meticulously prepare our properties to ensure a seamless arrival and an experience of uncompromising comfort. Because our properties are highly curated and exclusively reserved for you, last-minute changes significantly impact our ability to accommodate other discerning guests. Please review our complete cancellation, modification, and peak-period guidelines below.

1. Standard Cancellation Policy

For standard reservations made directly with StayAlore, the following cancellation tiers apply:

  • 14+ Days Prior to Arrival: Cancellations made 14 days or more prior to the arrival date will receive a 100% refund of the booking value to the original payment mode.

  • 7 to 13 Days Prior to Arrival: Cancellations made 7 days prior to the arrival date will receive a 50% refund of the total booking value.

  • Less Than 7 Days Prior to Arrival: Cancellations made less than 7 days prior to the arrival date are strictly non-refundable.

  • Within 48 Hours: Should a cancellation occur within 48 hours of the check-in date, the booking remains completely non-refundable.

  • Partial Payments: If the booking has only been partially paid for at the time of cancellation, it will be deemed non-refundable.

2. Peak Period Cancellation Policy

Our standard cancellation policy does not apply during high-demand peak periods. This policy applies specifically to the dates surrounding major holidays:

  • Strict Non-Refundable Terms: During peak periods, a cancelled booking shall be considered cancelled in full, and the booking value will be entirely non-refundable, irrespective of how far in advance the cancellation is made.

  • Partial Payments: If a peak-period booking has only been partially paid for, the cancellation will be deemed non-refundable.

  • Designated Peak Days: This policy applies to bookings falling on or around the following periods: Republic Day, Holi, Mahavir Jayanti & Good Friday, Labour Day & Buddha Purnima, Bakri Eid, Independence Day, Onam & Rakshabandhan, Janmashtami, Gandhi Jayanti, Dussehra, Diwali, Guru Nanak Jayanti, and Christmas & New Year.

3. Rescheduling Policy

To ensure flexibility where possible, we offer the following terms for modifying your stay:

  • Guest-Initiated Rescheduling: A request to reschedule your booking can be raised up to 14 days prior to your check-in date. Any difference in property pricing for the new dates will have to be borne by the guest.

  • StayAlore-Initiated Modifications: StayAlore reserves the right to cancel or reschedule a booking if necessary. In such an instance, guests will be offered the choice of an alternative, comparable property for the same dates, or a full refund for the total amount paid directly to the original payment mode.

4. Health & Covid-19 Cancellation Policy

If you or anyone within your travel group tests positive for Covid-19 or is required to self-isolate in a way that affects your travel plans, the following protocol applies:

  • Verification Required: Guests are expected to provide a Covid-19 positive certificate or formal proof of isolation for verification. All eligible balances will be refunded in the form of a StayAlore credit note.

  • 14+ Days Prior: A credit note worth 100% of the booking amount will be issued, viable to use against future StayAlore bookings within a span of 6 months.

  • 7 to 13 Days Prior: Cancellations made 7 days prior to check-in are subject to a 25% deduction of the booking amount, with the remainder issued as a credit note.

  • 2 to 6 Days Prior: Cancellations made 2 days prior to the check-in date are subject to a 50% deduction of the booking amount, with the remainder issued as a credit note.

  • Within 48 Hours: If a cancellation is made within 48 hours of your check-in date, no refund or credit note will be issued.

5. Early Departures

We craft our spaces for you to enjoy your full reserved time. Should you choose to depart our property prior to your scheduled check-out date, we are unable to provide a refund or credit for the unused portion of your stay.

6. Third-Party Platform Bookings

If you secured your reservation through one of our esteemed channel partners (such as Airbnb, MakeMyTrip, Agoda, or Cleartrip), the specific cancellation policy agreed upon on that platform at the time of booking will strictly apply. To cancel or modify these reservations, you must process the request directly through the respective platform's dashboard.

7. Extenuating Circumstances & Weather

We understand that extraordinary circumstances occasionally arise. For our mountain retreats in Lonavala and Khandala, severe weather events (such as extreme monsoon disruptions) that result in official government travel bans to the area may be evaluated on a case-by-case basis. In such verified instances, StayAlore reserves the right to offer a date modification or credit at the discretion of management. Standard rain or seasonal weather does not qualify for a waiver of our standard cancellation policy.

8. How to Request a Cancellation or Modification

To ensure prompt processing, all direct cancellation or modification requests must be submitted in writing to our reservations team:

Please note: A cancellation is only considered valid once you receive a formal written confirmation of the cancellation from the StayAlore team.

9. Refund Processing

Eligible refunds will be processed back to the original method of payment. Please allow 7 to 10 business days for the funds to reflect in your account, depending on your bank or credit card provider.