At StayAlore, we are committed to delivering uncompromising privacy and seamless comfort. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website (stayalore.com), communicate with us, or book a stay at one of our premium urban sanctuaries or mountain retreats across Mumbai, Lonavala, and Khandala.

1. Information We Collect

To provide you with a curated and highly personalized experience, we may collect the following types of information:

• Identity & Contact Data: First name, last name, email address, phone number (including WhatsApp), and billing/residential address.

• Booking & Stay Data: Arrival and departure dates, special requests, guest preferences, and feedback.

• Compliance Data: Government-issued identification (such as Aadhar, PAN, or Passport) as legally required by local authorities for guest registration.

• Financial Data: Payment card details and billing information (processed securely through our third-party payment gateways; we do not store full credit card numbers on our servers).

• Technical Data: IP address, browser type, device information, and browsing behavior collected automatically when you use our Squarespace website.

2. How We Collect Your Information

We collect data through the following touchpoints:

• Direct Interactions: When you submit an inquiry form, join a waitlist, or book directly through our website.

• Communication Channels: When you correspond with our concierge team via email, phone, or our official WhatsApp business account.

• Third-Party Platforms: When you book a StayAlore property through integrated channel partners (e.g., MakeMyTrip, Airbnb, Agoda).

• Automated Technologies: Through cookies and website analytics powered by Squarespace.

3. How We Use Your Information

Your information is used strictly to engineer elevated environments and deliver our core services:

• To process and confirm your reservations.

• To provide personalized concierge services and fulfill specific stay requests.

• To communicate vital booking details, updates, and instructions via email or WhatsApp.

• To comply with local Indian hospitality regulations and legal obligations.

• To improve our website, services, and overall guest experience.

• To send curated marketing communications or exclusive previews (only if you have opted in or joined a specific waitlist).

4. How We Share Your Information

We respect your privacy and will never sell your personal data. We only share information with trusted parties necessary to facilitate your stay:

• Service Providers: Secure payment processors, property management systems, and our website host (Squarespace).

• Communication Platforms: Meta (WhatsApp API) and email service providers used to facilitate guest communication.

• Legal Authorities: Local law enforcement or government bodies when strictly required by law for guest registration and security compliance.

5. Co okies and Tracking

Our website utilizes cookies to ensure a seamless browsing experience and to analyze site traffic. You can manage your cookie preferences through your browser settings at any time.

6. Data Security

Behind the quiet luxury of every StayAlore property is a foundation of technical security. We implement robust, industry-standard administrative and technical measures to protect your personal data against unauthorized access, alteration, or disclosure.

7. Your Privacy Rights

Depending on your jurisdiction, you have the right to:

• Request access to the personal data we hold about you.

• Request corrections to any inaccurate or incomplete data.

• Request the deletion of your personal data (subject to legal data retention requirements for hospitality businesses).

• Opt-out of marketing communications at any time.